How Wallet Records Fit This Policy
Our Privacy Policy applies when you create an account, complete phone verification, sign in from a mobile browser or use a wallet route. We may record the account identifier, verification result, device and browser details, session times, support requests and payment references needed to match a
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transaction. A DANA or QRIS reference helps us investigate a missing status without storing your wallet password; the same approach applies to OVO, GoPay, bank transfer and virtual account records. We use these details to provide account access, check security events, answer requests and meet applicable
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legal duties. Access and eligibility depends on local law, and the policy may apply differently where local law permits. We do not ask you to send a wallet PIN through support.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.